Choosing a walker is a very important decision because someone is going to depend upon it for their mobility. However, something else to consider that is often overlooked is the actual medical shop where the purchase is to be made. There are several things to seriously consider before deciding on who you want to do business with.
Is the store clean and well-lit?
The store needs to be hospital-clean (after all, they sell medical equipment) and have nice, bright lighting and a well-trained, caring staff.
Imagine walking in to look at a walker for the elderly or a loved one, and immediately noticing that the merchandise is covered in a layer of dust and the shelves are poorly stocked. Most likely, you would turn on your heel and walk back out.
Friendly and knowledgeable staff
In addition to the store being nice and clean, the employees should dress and act in such a way that makes them easy to identify. They should be able to easily answer any questions about the equipment they sell, including information about specific products. In the case of walkers for the elderly or disabled, common questions may include concerns about overall stability and ease-of-use. Does the walker fold for easy transport? How much weight is it designed to handle? Is it lightweight and maneuverable? How heavy-duty does the walker need to be? Is there a preferred brand? Also, are they able to fit the walker to the person who will be using it? The staff should be eager to assist and happy that you are there.
Image from hizook.com
Location and accepted transaction types
A location close to the doctor or hospital that you are coming from is preferred for several reasons, one being that driving or transport could possibly be an issue, so an easily-reached store is desirable. The other is that the store will be familiar with the transaction and prescription types used by the facility you or your loved one will be coming from, making the process more streamlined.
Also, is the store affiliated with a local hospital or part of a large chain, or is it a private, independent store? Can you shop online or order by phone, and will they deliver? You will definitely want to know if they accept your insurance, as well as what your out-of-pocket expense will be. This is where having a medical supply store affiliated with the facility you are coming from is beneficial. They should all use the same insurance providers.
Above and beyond that is do they accept cash of debit/credit cards? One final detail is to make sure the store or its parent company is a member in good standing of the Better Business Bureau.
Follow these tips and for a smooth and hassle-free experience.